Dear Valued clients,
Please be informed that starting tomorrow, I will be on a family vacation for 4 days. During this time, replies may be delayed.
If there are any orders placed this week, they will still be processed, but shipping will resume and be completed next week.
Thank you so much for your understanding and support.
Europe-Based Shipping
IMPORTANT;
Please read our Order Rules / Updates before placing an order.
-Page-Order Rules & Updates
Order Rules & Updates
Welcome! Before placing an order, please read the rules carefully. Orders placed mean you agree to all the following terms:
Important Reminder:
If you send us a message through the website as a guest, we will not be able to reply to your message.
To receive a response , please make sure to log in to your account first. If you are not yet a member, kindly register before sending your inquiry.
Messages sent without an account or as a guest may not receive a reply.
Thank you for your understanding.
1. Order Processing Time
* Buy Now Products (On-hand):
-Processing time is immediate once payment is confirmed.
-Delivery: 1-2 days within Germany, up to 1 week outside Germany.
*Pre-Order Products:
-Processing begins only after stock arrives.
-Delivery : 2-3 weeks or more , depending on stock availability.
-If stock is unavailable in the main warehouse, delays may be longer.
3. Refunds & Cancellations
* No refunds or cancellations are allowed for in-stock or pre-order products once payments is confirmed.
*Pre-orders may only be canceled if we cannot fulfill your order due to stock issues- in which case, a refund will be issued.
2. Shipping & Responsibility
* Once the parcel is shipped, all responsibility transfers to the courier.
* Damaged items: Courier is responsible .No Refund or replacement will be provided for damage caused during shipping.
* Missing items: Contact the courier company directly. Once shipped, the parcel is no longer under our responsibility.
4. Respect & Communication
-Repeated messages or threats will not be speed up your order.
-Impatient or disrespectful clients may have their order delayed or blocked.
-Respectful clients gets priority and mystery gift.
Please follow our Facebook page to stay updated on available products, restocks, and newly arrived items.
We regularly post updates there so you can be informed about the latest products and announcements.
Facebook page: Glamorous Skin Co.